Post by Shaman Chill on Jan 30, 2016 21:11:06 GMT -8
1. How to Get Help
Usage of Jedi vs Sith and conduct by our members is subject to the ProBoards Terms of Service and the Natural Laws of the JvS Universe. Occasionally, you may encounter a situation where you need help, and there are a lot of places you can go to get your questions answered. Here is a summary of the best ways to get help on JvS.
RP Technique / RP Etiquette / Rules Clarification
For questions about how to role play, getting oriented to JvS, IC or OOC ettiquette, or clarification of the site rules and guidelines, your first call should be to the Role Play Advice and discussion board. The RP Advocates are a volunteer group dedicated to helping newcomers and veterans alike with their RP questions and problems.
Disputes / Misbehavior
For help resolving or mediating a dispute, click here.
If a major dispute arises, and you are not able to work out the differences on your own or with the help of mediation, an Infraction Report should be filed.
Spam / Inappropriate Content
In cases of spam, unwanted advertising, or blatantly inappropriate content or conduct, or any other post that violates the ProBoards Terms of Service, you may also use ProBoards' Report Post feature to call our attention to the problem. This should not be used to report disputes, or posts with which you simply disagree.
Accounts / Usergroups / Boards and Threads
For administrative actions such as account issues, creating usergroups, or creating or moving boards or threads, you should place a request in the appropriate section of the Consult the Whills board. If you are not sure where to place your request, or it does not fit any of the predefined request forms, the Misc. Requests/Questions forum is a catch-all for any question.
Sending Personal Messages to a specific Whill or to all Whills is discouraged. Not only are you are unlikely to anticipate which Whill will be available next, but requests may be lost or slip through the cracks if they are not filed in the expected location. Public requests also ensure accountability, and create a paper trail to prevent future disputes or misunderstandings. The Whills are responsible to monitor the Consult the Whills board for requests, and you will be assisted as soon as possible.
If you're not sure where to ask your question, or it doesn't fit any of the categories above, you are always welcome to use the Misc. Requests/Questions board under Consult the Whills.
Post by Shaman Chill on Jan 30, 2016 21:16:11 GMT -8
2. Dispute Resolution Guide
Disagreements happen. This is an inevitable fact for any collaborative Role Play site. However, there is a proper process for handling such disagreements. Any disagreement should be handled with patience and respect on both sides. The Whills have made a list of steps that we recommend you follow if you are faced with a disagreement. This is a suggested list only, and thus is not a rule that you must follow. It is designed to help you through the process.
Step 1: Private message (PM) or contact the other party through the IC disputes settled OOC Thread
This is the best way to begin to work out a solution. If you do post in the planetary IC disputes Settled OOC thread, be sure that the other party is aware that you have done so. Since most planetary writing teams discourage OOC on their boards, alert the other party via PM. Be respectful and do not insult or accuse the other party of any rule-breaking or GMing. Simply state why you are concerned and that you want to try to sort out the issue. Do not threaten them! This includes threatening "to go to the Whills or the RP Advocates" or with an Infraction Report. If you threaten someone, there is a much higher chance that this step will not work because they will likely be unwilling to work it out. It might also help to step back from the situation for a time and get away from the computer. This will ensure that you have a sound mind and are not clouded by anger.
Step 2: Wait for their response and reply to it with respect
After you have sent your PM, wait for their response. Be patient, as they could be very busy in RL. Give them a couple of days to reply to your PM. During this time (and after), do not trash talk the other party! Ex: the OOC boards, Chat, MSN, Facebook, etc. When they do reply to your message, always reply respectfully. No matter what they might have said in their message, do not insult or threaten them. Continue to try to work out a solution via PMs. If it becomes clear that you or the other party is unable to solve your disagreement via PM, proceed to step 3.
Step 3: Ask an RP Advocate to mediate
RP Advocates are ready and willing to help you as an impartial party, but you have to ask them for help first. When considering which advocate to ask, consider their possible conflicts of interest. While they will tell you that they have a conflict of interest if they have one, you can save time by simply asking one who does not have one and is not involved. Please only message one RP Advocate at a time. When you seek a mediator, be sure to PM the other party and let them know that you have sought mediation from an RP Advocate. Remember to respect the other party and keep things civil. The RP Advocate may ask a fellow Advocate to step in if they are unable to continue mediation for any reason. They might make a topic in their council to discuss the situation as well and will tell you if they have done so. If the RP Advocate is unable to sort out a solution, proceed to step 4.
Step 4: File an Infraction Report
This step is the last resort. When you file an Infraction Report (IR), you are sending your disagreement to the Whill Tribunal for discussion and review. When you file it, be respectful and courteous to everyone involved, including the Whills, and any Advocates that have mediated thus far. Infraction Reports are not to be undertaken lightly. All IRs are reviewed critically and impartially. When you file an IR, limit yourself to a single post. Detail which rule you believe the other party has broken and give a brief summary of the situation. In your opening post, include links to the page where the problem arose, the exact time and date if you are able (for Chat disputes), the name of the PGC Councilor who mediated for you, and any other relevant information. After you have made your single post, PM the other party to let them know that you have filed an Infraction Report and send them a link to the IR. Do not reply if they respond in an insulting or threatening manner, but do send their reply to a Whill.
Step 5: Whill Tribunal Review
Once you have filed the Infraction Report, all you can do is wait. The other party is allowed one post in which they can defend themselves. This post should be respectful and courteous to everyone involved. In it, the other party will state why they believe themselves to be in the rights. If there is any bullying, insulting, or threatening by either party at any point in these steps, it should be listed in their post or PMed to a Whill. The Whills will lock the IR thread and then discuss in private. Be patient as this may take some time to do. After the Tribunal has reviewed the situation, they will release a ruling.
Step 6: After the Whill Tribunal Ruling
The Tribunal ruling is final and is the consensus of the Whills. After they post their ruling on the IR page, the subject is considered to be dropped. If a new rule is thought to be required, the Whills will handle it and open a thread if necessary. The Whills may, if they deem it suitable, delegate the discussion regarding the new rule to the RP Advocates. An IR may result in punishment for one, both, or none of the parties. If you feel that you are unable to continue RP with the other party, then you should tell them this respectfully in a PM. Do not respond to threats or insults and forward all such messages to a Whill.